How Old Raven House is Responding to Coronavirus (Covid-19)

Safeguarding the health and wellbeing of our residents and teams remains our highest priority. As older people in care homes are among the most vulnerable groups in the transmission of the COVID-19 virus, we have taken preventative steps to protect those in our care and employment.

Due to the rapidly changing situation, and to protect our residents and team members, we have taken the decision to close our home to ALL visitors.

This decision has not been taken lightly, and we are sure that you will understand that the health and wellbeing of our elderly residents is the most important thing at this time.

In exceptional cases, such as when a resident is at the very end of life, an application may be made for special permission to enter the care home. Please contact the home manager directly to discuss this process and the conditions that must be observed for this to happen.

We are complying with the government’s advice in respect of the isolation requirements for both residents and staff. At the same time, our head office and management teams are also taking all the necessary precautions to delay the spread of this virus. This includes the provision of home-working where this is possible.

We will continue to review these steps daily and will update this webpage with our latest position.


Closing Old Raven House to visitors does not mean you have to lose touch. We have contingencies in place to ensure that you can still speak to, and in many cases still see relatives in our care during the outbreak. Through the use of phone and video calls, and where applicable a care home’s social media channels, we will ensure that you remain in contact with loved ones, and they remain in contact with the wider community.


In addition to closing our home to visitors, we are also committed to:

  • Routine deep cleaning.
  • Encouraging hand washing for residents and team members.
  • Enforcing hand sanitisation station use.
  • Ensuring our care teams are aware of the key symptoms of COVID-19 and how to monitor them in residents and team members.


We will continue to accept new residents into our home to support those in the community who are in need of care.

To safeguard the health and wellbeing of our residents and care teams, we will carry out preadmission assessments remotely by telephone, video call, or email. This is to ensure that any new admissions are safe, appropriate, and do not put our residents and staff at risk.

If you would like to make an enquiry please click here.


We are acting on the advice and guidelines provided by Public Health England. As the situation changes, we will constantly review and adapt our approach. We will update this page inline with the most current Government information and advice.


If you have any further questions about our response to COVID-19 or the situation at your local home, simply call the Care Home Manager or Person in Charge at the home.

We thank you for your co-operation and for considering the health and wellbeing of our residents at this time.

Useful Links

Want to know more about Covid-19? Please have a look at some of the links below.

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