Frequently asked questions
Your questions, answered honestly
Choosing care for someone you love comes with a hundred questions, and most families feel awkward asking at least half of them. Please do not. These are the questions we hear most often, answered as plainly as we can – and if yours is not here, ring us on 01256 762880 and ask it.
Before you decide
Choosing and visiting
Yes. Old Raven House is a residential and dementia care home in the village of Hook itself, around 0.4 miles from the village centre.
Visit in person, more than once if you can. Notice how the team and the residents talk to each other, ask about staffing, food, fees and what happens if needs change, and trust how the home feels to you.
You should never choose a home you have not visited. Families are welcome at Old Raven House at any time – see our visiting and admissions page.
Yes. Day visits and short respite stays are a gentle way to get to know Old Raven House before any longer-term decision.
The care we give
Care
Residential care, dementia care, respite stays, day visits, convalescent care and palliative care, for people aged 60 and over.
No. We are a residential and dementia care home and do not provide nursing care. If you are unsure which type of care your loved one needs, we will talk it through honestly with you.
Residential care supports daily living: personal care, meals, routines and companionship. Nursing care is for people with complex medical needs requiring a registered nurse. Our residential care page explains the difference fully.
Staffing at Old Raven House is arranged around residents’ needs, day and night, and reviewed as those needs change. Ask us about the current arrangements when you visit and we will answer specifically.
Good, in all five inspection areas: safe, effective, caring, responsive and well-led.
Life here
A home, not an institution
The best answer to most of these questions is an afternoon spent here. Until then, this is what an ordinary day at Old Raven House looks like.
Day to day
Everyday life
It varies by home. At Old Raven House there are activities, entertainment and music, time in the cottage gardens, seasonal celebrations and trips out, and nothing is compulsory. See Life at Old Raven for the full picture.
Home-cooked by our chefs every day, tailored to preferences, dietary needs and the seasons.
Many do, and we actively encourage it. Residents at Old Raven House are welcome to bring their own furniture, photographs and keepsakes to make their room their own.
Policies vary by home. Old Raven House is pet friendly by arrangement – talk to us about your circumstances and we will advise what is possible.
At any time. Visitors are encouraged to come at their convenience, and there is free on-site parking.
The practicalities
Practical
Weekly fees start from £1,350 for residential care and £1,400 for residential dementia care. Our fees and funding page sets everything out plainly.
Self-funding, local authority funding, local authority funding with a top up, and NHS Continuing Healthcare.
Old Raven House provides care for people aged 60 and over.
Yes. There is wheelchair access and a stairlift, and 28 of our 43 rooms have ensuite wet rooms.
No, Old Raven House is a non-smoking home.
Ring 01256 762880 to talk through your loved one’s needs, the dates you have in mind and current availability, or see our respite care and day visits pages.
Still wondering
Ask us anything
If your question is not here, we would far rather you asked it than guessed. Ring us on 01256 762880 or send a message, and we will answer honestly.